FAQ’s

1. What currencies do you take? 

We can take payment in GB pounds US dollars and Euros. Please click on the currency icon at the top of the page and the prices will be shown in that currency. The exchange rate is linked to the exchange rate of the day and therefore will change daily.

2. How can I pay? 

You can buy online using a credit/debit card directly through the website by clicking “BUY NOW” on the product. Please select the currency at the top of the page first. At the basket/cart stage please select the delivery country. Alternatively if you Contact Us with your requirements we can issue a pro forma invoice and you can pay by bank transfer or by credit/debit card though a secure payment page. We require payment in advance of shipping.

3. Do you ship worldwide? 

Yes we ship worldwide. We use either UPS or FedEx. A table of our shipping rates per games can be found here. We can use other couriers if preferred and can provide a quote for them. We require a telephone number for the recipient for FedEx.

4. What is the lead time on products? 

We hold the products in stock and can usually ship within 48 hours of receiving payment. We will email you when your order has been shipped. If we cannot ship with 48 hours we will notify you.

5. I want to order more than one product, what is the shipping rate for multiple products? 

Please email us at sales@leangames.co.uk with your order and we will email over a shipping quote.

6. Which credit cards do you take? 

We take all major credit cards including American Express. If for some reason your card is declined please contact your card provider and ask them to allow the transaction and then put it through again.

7. Import Duties and taxes

Please be aware any import taxes, duties and costs are the responsibility of the customer.

8. I have a question about running the simulation? 

Please email us at sales@leangames.co.uk and our Lean Consultant will contact you to answer any questions you have. Please provide a telephone number if possible as well as an email address.

9. I already have a product and want some spares? 

We can provide spares and replacement parts for all our products. Please email us at sales@leangames.co.uk with your requirements.

10. Do you offer training? 

We can offer Train the trainer days and also put you in touch with a Lean Consultant who is familiar with all our products. We are also very happy to answer any queries on how to run the games. Please contact us at sales@leangames.co.uk